All returns must be requested within 14 days of purchase date. Dozens must be in exact condition as leaving our warehouse. All 12 pairs must have original tags and stickers on them. They must be in resealable condition, when sending them back to us, think if I got these sunglasses in this stated condition I will be an upset customer? If not then they are more then likely returnable. All returns to our warehouse must be applied 10%-20% Restocking Fees. When sending back please note which style you want in replace of these, if you want a certain style # please let us know the digits on the style armband or on our website.